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Cancellation, Exchange & Returns Policy is committed to ensuring your delight, every time you order from us.

In order to deliver your order at the earliest, we start customising your orders very soon after you place them. Orders placed on MyBrandStore@Giftease can be cancelled only within 2 hours of placing them. Please contact us at (020) 6731 4888, or email us at , if you wish to cancel your order.

The logo merchandise sold on MyBrandStore@Giftease, is made from quality materials, customised with your company’s/organisation’s logo as per the design created by your group admin. As all products sold on MyBrandStore@Giftease are customised, these cannot be returned or exchanged.

However, in the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund into your account, within 3 days from the date on which these goods are delivered.

To You may call customer care on (020) 6731 4888, or email us at, and request a return or exchange, and we shall be happy to assist with your request.

Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you feel the product to be damaged in transit please do notify us about the same within 24 hours of you accepting the delivery. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at (020) 6731 4888 or e-mail us at, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

PLEASE CALL AT +91 (020) 6731 4888 (9.00am-9.00pm IST; 7 days a week) OR MAIL US AT if you have any queries or concerns about our cancellations and exchange policy.